Refund & Cancellation Policy
Effective date: September 21, 2026
Refund and cancellation eligibility depends on payment status, work already performed, third-party costs and the scope confirmed for the project.
Before work begins
If a paid project has not started and no non-refundable third-party cost has been incurred, contact us promptly to request cancellation. We will review the request and confirm any available refund.
After work begins
Once strategy, writing, design, editing, setup or other production work has started, a full refund may not be available. Where appropriate, any refund will reflect completed work and committed third-party costs.
Completed work
Completed and delivered services are generally not refundable solely because of a change of preference. If a deliverable does not match the agreed scope, contact us so the issue can be reviewed under the agreed revision process.
Payment-provider refunds
Approved refunds are returned through the original payment method when reasonably possible and may take additional time to appear depending on the payment provider.
Requesting a review
Use the client portal or our contact form and include the relevant order or payment reference.